Contact Us

Questions about your order, our guarantee or the product itself — here is how to reach us and what to include so we can help quickly.

How to reach our support team

Email: support@gelagggen.com

We aim to respond to every message within one to two business days. If your message is about an existing order, including the details below will usually let us resolve it in a single reply.

What to include

• Your order number and the email address you used at checkout
• The purchase date — this is what our 60-day guarantee runs from
• Which package you ordered (2, 3 or 6 bottles)
• For a delivery issue: any tracking information you have
• For a product issue: a photograph of the bottle and its lot number

Refunds and our guarantee

Every Gelagen order is backed by our 60-day money-back guarantee from the date of purchase. Contact support within that window and we will walk you through the process. Full detail is on our refund policy page.

Medical questions

We cannot give medical advice, and we would be doing you a disservice if we tried. Two things are worth raising with your own doctor or pharmacist: whether Gelagen is suitable alongside any medication you take — take your physical bottle so they can read the panel — and, before any blood test, that you take a 5,000 mcg biotin supplement. A persistent skin, hair or nail change deserves a dermatologist rather than a supplement.

Corrections and feedback

If something on this website is unclear, out of date or simply wrong, please tell us. Point us at the page and what looks incorrect, and we will check it and fix it.